Privacy Policy

This Privacy Policy describes how Calder Ross Government Solutions LLC (Calder Ross, we, us, or our) handles personal information in connection with calder-ross.com, website inquiries, the chat widget, and related business communications.

Calder Ross is the business responsible for these interactions. Harmoni provides website development and maintenance services. HighLevel/LeadConnector provides the chat and messaging technology, and Cloudflare provides website hosting and delivery. Those providers support the website and communications; they are not the sender of Calder Ross messages.

Information handled under a separate client or government contract is also subject to that contract and its applicable data-handling requirements.

• Information you provide, such as your name, organization, email address, phone number, inquiry, and the contents of messages or documents you choose to send.
• Communication records, such as chat history, business correspondence, message delivery information, and your communication preferences.
• Consent records, such as the time, source, and wording associated with an SMS opt-in, together with opt-out requests.
• Technical information that website and chat providers may receive when you visit, such as your IP address, browser and device details, pages requested, access times, and security or error logs.

Please do not send classified information, controlled unclassified information, Social Security numbers, payment-card details, passwords, or other sensitive material through the public website, chat widget, or ordinary text messages. Contact us to arrange an appropriate channel.

We use information to respond to inquiries, assess requirements and teaming opportunities, coordinate business conversations and services, maintain communication records, and operate and protect our website.

If you expressly opt in to promotional SMS, we use the consented phone number to send messages about Calder Ross services and capabilities within the scope described when you opted in. Visiting the website, providing a business card, or sending an email does not by itself authorize promotional texts.

We also use information as needed to maintain consent and suppression records, address disputes, and meet applicable recordkeeping or legal obligations.

Providers that support website hosting, maintenance, communications, and customer support may process the information needed to perform those services for Calder Ross. This access is for providing services to us, not permission to use your information for their independent marketing.

We may disclose information when required by law or valid legal process, or where necessary to address fraud, security incidents, or threats to rights or safety. The SMS protections below apply to our voluntary sharing of mobile information and consent records.

No mobile information will be shared with third parties/affiliates for marketing/promotional purposes.

Text-messaging opt-in data and consent are not sold, rented, or disclosed to third parties for their own use. Providers delivering messaging or customer-support services for Calder Ross may process these records only as needed to provide those services. Consent to receive Calder Ross messages does not authorize messages from other businesses.

You may withdraw SMS consent by replying STOP to a Calder Ross text. For assistance, reply HELP or use the contact details below. We may retain the minimum information necessary to honor your opt-out and document consent history. See our SMS terms for details.

Our website and its hosting or chat services may use cookies, local storage, or similar technologies to maintain a chat session, remember preferences, support site functionality, and help prevent abuse. Third-party services receive technical information when their resources load.

You can manage cookies and site storage through your browser settings. Blocking them may affect the chat widget or other functionality. You can also contact Calder Ross by phone or email without using the widget.

We retain information for as long as reasonably needed for the purposes described in this policy, including business records, consent documentation, opt-out preferences, dispute resolution, and applicable legal or contractual requirements. Retention depends on the type of information and the context of the interaction.

You may contact us to request access to, correction of, or deletion of personal information, or to ask how it is handled. We may need to verify your identity before acting. Requests are handled subject to applicable law and any records we must retain. If you disagree with our response, you can ask us to review it using the same contact details.

No internet transmission or storage system is completely secure. Use the public website only for information appropriate for an ordinary business inquiry.

Links to third-party websites, including government resources, take you to services with their own privacy practices. This policy covers Calder Ross interactions, not unrelated third-party websites.

This website is intended for professional business use, not children under 13. If you believe a child has provided personal information, contact us so we can address it.

We may update this policy as our services or requirements change. The effective date above identifies the current version. A policy update does not expand an existing SMS consent to cover a new sender or a different messaging purpose.